Privacy Policy

Welcome to Aqueouss. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Aqueouss collects, uses, and protects information when you visit https://aqueouss.in/, create an account, place an order, request a quotation, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide when using our website, including:

  • Name
  • Email address
  • Phone/mobile number
  • Billing and shipping address
  • Company/business name and GST details, where applicable
  • Account information
  • Order and purchase details
  • Information submitted through contact, quotation, or enquiry forms
  • Communications you have with us

We may also automatically collect limited technical information such as your IP address, browser type, device information, pages visited, and website usage data.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Process payments and refunds
  • Provide quotations and respond to enquiries
  • Create and manage customer accounts
  • Provide customer support
  • Communicate with you about orders, payments, delivery, and services
  • Improve our website, products, and customer experience
  • Prevent fraud, misuse, and unauthorized access
  • Comply with applicable legal and regulatory requirements

If you choose to receive marketing communications, we may also use your contact information to send information about products, offers, or company updates. You can opt out of promotional communications at any time.

3. Third-Party Services

Our website may contain links to or use services provided by third parties, such as payment providers, analytics platforms, advertising services, social media platforms, and shipping providers.

These third parties may collect or process information according to their own privacy policies. Aqueouss is not responsible for the privacy practices of third-party websites or services.

4. Payments

Payments made through our website may be processed by third-party payment gateways or financial institutions.

Aqueouss does not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other confidential payment authentication information on its own servers.

Payment providers process payment information according to their own terms and privacy policies.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment gateways
  • Shipping and logistics partners
  • Website hosting and technology providers
  • Customer support services
  • Analytics and security services
  • Marketing or communication service providers

We may also disclose information when required by law, government authorities, legal proceedings, or when necessary to protect our rights, website, customers, or business.

6. Cookies

Our website may use cookies and similar technologies to:

  • Keep you signed in
  • Remember your preferences and shopping cart
  • Improve website functionality and performance
  • Understand how visitors use our website
  • Measure marketing and advertising performance
  • Help maintain website security

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process orders, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory requirements.

When information is no longer required, we may delete or securely dispose of it as appropriate.

9. Your Rights

Subject to applicable law, you may request to:

  • Access information relating to your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise a concern or complaint regarding the handling of your personal information

To make a privacy-related request, please contact us using the details below. We may require reasonable verification before processing certain requests.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, business practices, technology, or applicable laws.

Any updates will be posted on this page along with the revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about these Terms, contact us:

📧 Email: support@aqueouss.in
📞 Phone: +91 85888 54221
🌐 Website: https://aqueouss.in/
📍 Address: WH – 29 Phase, 1, Block B, Mayapuri Industrial Area Phase II, Mayapuri, Delhi, 110064